FAQ

 Q: Do you ship worldwide?

A: Yes, we do. If you can't find your country when you place the order, please feel free to contact us any time, we will check for you as soon as possible.

Q: What should I do if I want to change or cancel my order?

A: If you want to cancel or change the order information, please contact us within 12 hours after you place the order. so we can have enough time to stop the order.The order cannot be modified or cancelled after it is deliveried.

Q: When will my order be processed?

A: The order will be dispatched within 1-3 working days after the order is placed, and the logistics information will be updated for you within 2-3 working days after the order is dispatched. Please note that during holidays and promotions, we may take more time to process the order. We process orders from Monday to Friday.

Q: How long will it take to receive my order?

A: If everything goes well with the logistic, it usually takes 7-10 days to arrive in American and most of European countries, and other countries may take a bit longer. We are not responsible for shipping delays caused by your country's customs department.

Q: What if I don't receive my order?

A: If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Q: Will I be charged with customs and taxes?

A: The prices shown on our website are exclusive of taxes and we are not responsible for taxes related to your country. This means that you may need to pay local duties and taxes after receiving your order. The exact amount is determined by your local customs. For more details on the charges, please contact your local customs office.

Q: How do I return an item?

A: Please contact us at service@hoikitor.com, or send us e-mail from our store directly

Q: What if the item(s) I received are defective/incorrect/damaged?

A: Please contact us with your order number, product photos and other relevant reference information. We will do our best to resolve it for you as soon as possible.

Q: When will I receive my refund?

A: All refunds will be made to your original payment method. If you paid with a credit or debit card, the refund will be credited to your card-issuing bank within 7-10 business days after confirmation of the refund usually. If you have any questions, please contact your card-issuing bank to find out when your refund will be credited to your account. If you have not received your refund yet, please follow these steps: Contact your bank/credit card company. It may take some time for your refund to be credited to your account.